Analisis Ipa Dan Csi. The method of analysisis test validity and reliability determine custumer satisfaction indexs csi and determine importance performance analisys ipa. Used in this study is descriptive analysis importance performance analysis ipa customer satisfaction index csi internal factors evaluation ife external factor evaluation efe analysis internal external ie and the strengths weaknesses opportunities and threats swot.
Pdf Analysis Of Customer Satisfaction In Hospital By Using Importance Performance Analysis Ipa And Customer Satisfaction Index Csi from www.researchgate.net
Used in this study is descriptive analysis importance performance analysis ipa customer satisfaction index csi internal factors evaluation ife external factor evaluation efe analysis internal external ie and the strengths weaknesses opportunities and threats swot. The method of analysisis test validity and reliability determine custumer satisfaction indexs csi and determine importance performance analisys ipa. Questionnaires distributed amounted to 90 respondents with a sampling with accidental sampling method.
And performance analysis ipa dari setiap dimensi dan atribut kualitas jasa digunakan untuk menghitung nilai customer satisfaction index csi sehingga dapat diketahui tingkat kepuasan terhadap kinerja pelayanan 4.
The method used is the importance performance analysis ipa and the customer satisfaction index csi doped with miscrosoft software excel for windows and spss for windows. Tujuan penelitian ini adalah mengetahui tingkat kepentingan setiap atribut berdasarkan metode importance performance analysis ipa dan mengetahui tingkat kepuasan konsumen berdasarkan metode customer satisfaction index csi. 08510076 jurusan manajemen fakultas ekonomi universitas islam negeri uin maulana malik ibrahim malang 2014. Questionnaires distributed amounted to 90 respondents with a sampling with accidental sampling method.
